Frequently Asked Questions

We accept MB WAY, Multibanco, credit or debit card, Apple Pay, Google Pay and PayPal. All payments are processed on secure platforms to protect your data.

We want you to be completely satisfied with your purchase. If you need to return a product, you may do so in accordance with applicable law. The product must be returned in the same condition as it was received, without signs of misuse, and in its original packaging whenever possible. To initiate a return, please speak with our team via the contact page.

If your order has not yet been processed or shipped, it may be possible to change or cancel it. Contact us as soon as possible via the contact page. Once the order has been shipped, any changes or cancellations may no longer be possible.

The choice depends on several factors, such as the species, age, size, activity level, and the specific needs of your pet. If you have any questions, talk to us: we will help you find the right option.

Yes. At Luru, we prioritize quality over quantity. We carefully select the brands and products we offer, taking into account criteria such as quality, trust, innovation, and animal welfare.

Yes. Delivery is free in Santa Maria da Feira, Ovar and Espinho, with no minimum purchase value. For the rest of mainland Portugal, shipping is free on orders over €35. Applicable shipping costs are shown at checkout.

As soon as your order is dispatched, you will receive an email confirmation with shipping and tracking information, where applicable. If you have any questions about the status of your order, please speak to the Luru team via the contact page.