“Bring a Friend” Campaign Policy
Last updated: 8 July 2026
This Policy sets out the Terms and Conditions of the "Bring a Friend" promotional campaign, promoted by Luru Pet Shop, available at www.lurupetshop.pt.
By participating in this campaign, the customer declares that they have read and understood these Terms and Conditions and accept them in full.
1. Promoting Entity
The campaign is promoted by:
Luru Pet Shop
Website: www.lurupetshop.pt
Email: geral@lurupetshop.pt (or another official company address)
Hereinafter referred to as Luru Pet Shop or simply Luru.
2. Campaign Objective
The "Bring a Friend" campaign aims to reward customers who recommend Luru Pet Shop to new customers by offering benefits to both parties.
3. Campaign Duration
The campaign runs from 00:00 on 8 July 2026 until 23:59 on 31 July 2026 (Continental Portugal time).
Luru Pet Shop reserves the right to amend, suspend, extend or terminate the campaign early for legal, technical or commercial reasons, and undertakes to announce any changes through its official channels.
4. Eligibility
The following may participate in the campaign:
Customers with a registered account at Luru Pet Shop;
Residents of Portugal;
Persons with legal capacity to enter into contracts.
Luru may request information to verify participants' identity or eligibility.
5. How the Campaign Works
5.1 Referral Code
Each customer may request a unique referral code, which they may share with friends, family or acquaintances.
The code is linked to the account of the customer who requests it.
5.2 Benefit for the Friend
During the campaign period, any customer who uses a valid referral code will receive a 5% discount on the value of the products in their order.
The discount:
applies only during the campaign period;
cannot be converted into cash;
may be used on multiple orders placed during the campaign period.
5.3 Benefit for the Referrer
Whenever an order is placed using a valid referral code, the holder of that code receives store credit equal to exactly the monetary value of the discount applied to that order.
Example
Order value:
€80.00
Discount applied:
€4.00
Credit awarded:
€4.00
Each valid use of the code generates new credit.
There is no limit to the number of friends referred or to the number of times the code may be used during the campaign.
6. Awarding of Credit
Credit will only be awarded once:
the order has been paid in full;
the order has been dispatched;
the order has not been cancelled;
the order has not been returned in full;
no fraud or misuse has been identified.
Credit may be awarded up to 15 business days after the order has been validated.
7. Store Credit
The credit awarded:
is linked exclusively to the customer's account;
cannot be converted into cash;
cannot be withdrawn;
cannot be transferred to third parties;
does not accrue interest;
does not constitute an electronic payment method.
Credit may be used on future purchases made at Luru Pet Shop.
Unless otherwise stated, credit may be combined with other store credit.
8. Use of Codes
Each code:
is personal;
identifies the customer who shares it;
may be shared freely;
will only be considered valid if entered correctly during the checkout process.
Luru cannot be held responsible for codes entered incorrectly by the customer.
9. Eligible Products
Unless expressly stated otherwise, the campaign applies to products sold by Luru Pet Shop.
Luru may exclude certain products, brands, categories or promotional campaigns.
10. Shipping Costs
The discount applies exclusively to the value of the products.
Shipping costs, additional charges or other services are not included when calculating the discount or store credit.
11. Cancellations and Returns
If an order placed using a referral code is:
cancelled;
voided;
returned in full;
fully refunded;
the corresponding store credit will not be awarded or, if it has already been awarded, may be removed from the customer's account.
For partial returns, Luru may recalculate the credit awarded on a pro-rata basis.
12. Misuse
Luru Pet Shop reserves the right to cancel any participation whenever there is evidence of misuse of the campaign.
The following are considered examples of misuse:
creating fake accounts;
using fictitious identities;
automated use of the campaign;
computer manipulation;
fraudulent use of codes;
any practice intended solely to obtain store credit;
breach of these Terms and Conditions.
In such cases, Luru may cancel all credit awarded.
13. Limitations
The campaign does not confer any acquired right to its continuation.
Luru may set usage limits whenever necessary to ensure the campaign operates properly.
14. Reservation of Rights
Luru Pet Shop reserves the right to:
review all orders;
verify participants' eligibility;
cancel credit awarded in error;
correct computer errors;
reject fraudulent participation;
amend or terminate the campaign.
15. Technical Errors
Luru Pet Shop shall not be responsible for:
Internet outages;
temporary website unavailability;
third-party computer errors;
power failures;
external technical problems;
participants' incorrect use of the platform.
16. Data Protection
Personal data processed in connection with this campaign will be used exclusively for:
campaign management;
awarding credit;
fraud prevention;
compliance with legal obligations.
Data will be processed in accordance with Regulation (EU) 2016/679 (GDPR) and Luru Pet Shop's Privacy Policy.
17. Amendments
Luru may amend these Terms and Conditions whenever necessary.
Amendments take effect upon publication on the website.
18. Exclusion of Participants
Luru may exclude any participant who:
attempts to manipulate the campaign;
uses offensive language towards employees;
commits fraud;
breaches any provision of this Policy.
19. Force Majeure
Luru Pet Shop cannot be held liable for failure to fulfil the campaign where this results from unforeseeable or unavoidable events, including, but not limited to:
fires;
floods;
power failures;
cyberattacks;
telecommunications service interruptions;
strikes;
decisions by the competent authorities;
force majeure events.
20. Intellectual Property
All campaign elements, including text, images, logos, design, trade names and other content, belong to Luru Pet Shop or their respective rights holders and may not be reproduced without prior authorisation.
21. Governing Law and Dispute Resolution
This campaign is governed by Portuguese law.
In the event of a consumer dispute, the consumer may refer the matter to an Alternative Consumer Dispute Resolution Entity (RAL), pursuant to Law No. 144/2015 of 8 September.
The updated list of RAL entities is available at:
Without prejudice to the rights granted to consumers by law, the Portuguese courts shall have jurisdiction to resolve any disputes arising from this campaign.
22. Contact
For any enquiries relating to this campaign, you may contact Luru Pet Shop via:
Email: geral@lurupetshop.pt
Website: www.lurupetshop.pt
23. Final Provision
The invalidity, nullity or unenforceability of any provision of these Terms and Conditions shall not affect the validity of the remaining clauses, which shall remain in full force and effect.
Any matters not covered herein shall be considered and decided by Luru Pet Shop in accordance with applicable Portuguese law, the principles of good faith and good commercial practice.
Frequently Asked Questions (FAQ)
Who can participate?
Any Luru Pet Shop customer with a registered account.
How do I get my code?
Request it through Luru Pet Shop's official channels.
Can my friend use the code more than once?
Yes. During the campaign period, the same code may be used on multiple orders.
Do I receive credit for every use?
Yes. Whenever a valid order is placed using your code, you receive store credit equal to the value of the discount granted on that order.
Is there a limit to the number of friends?
No. You can refer an unlimited number of people during the campaign.
Can the credit be converted into cash?
No. The credit may only be used for future purchases at Luru Pet Shop.
When will I receive the credit?
After the order has been validated, usually within a maximum of 15 business days.
What happens if the order is returned?
If the order is returned in full or cancelled, the corresponding credit will not be awarded or may be removed if it has already been credited.